We're a small team — but we read everything.

Open Basate, go to Settings → Feedback, and tap it — you'll be able to draw on a screenshot to point out the problem and add a note. The app hands that screenshot to your phone's share sheet so you can send it straight to basateapp@gmail.com through whichever mail app you use. Basate doesn't upload anything itself; you're always the one who sends it.

Yes. Go to Settings → Request a route, or just email us the line number, the two ends of the route, and any stops you remember. Routes are added to the app for everyone in a future update, not just for you.

Only to center the map on you and figure out your nearest stop. It's requested as "while using the app," it's read live off your device, and it is never saved to storage or sent to us or anyone else. You can decline it and still browse every route and use Saved and Notes — you'll just need to find your starting point manually.

No. Basate has no sign-up, no login, and no account of any kind. Everything — your saved lines, favourite places, and notes — is stored only on your own device.

Because everything is stored locally rather than in an account, yes — uninstalling the app or moving to a new device clears them. There's currently no cloud backup or restore.

The bus route data itself is built into the app, but the map tiles are provided by Google Maps and need a connection to load. If you've viewed an area before, some map tiles may still show from your device's cache.

Basate is free to use and currently has no ads, in-app purchases, or subscriptions.

Right here: Basate's Privacy Policy. Short version: no accounts, no tracking, your data stays on your device.